Support & FAQ
Answers to common questions about ordering, lead times, shipping, and canoe care. Can't find what you need? Contact us directly.
How do I place an order?
All Green Voyage canoes are built to order. To begin, use the Request a Quote button on any product page, or contact us directly by email or phone. We'll confirm your specifications, collect a 50% deposit to start the build, and send you a build confirmation with your estimated delivery date.
What are your current lead times?
Lead times vary by model. The Family Glider ships in 2–3 weeks. Our Kevlar and fiberglass composites run 6–10 weeks. The Heritage Classic wood-canvas canoe is 16–20 weeks due to the handcraft nature of the build. All estimates are from deposit to delivery and assume no material delays.
How are canoes shipped?
Canoes are shipped via freight on padded carriers within the contiguous United States. Shipping is free to the contiguous US. Alaska, Hawaii, and international shipments are available at additional cost — contact us for a quote. All canoes are shipped fully assembled. Curbside delivery is standard; inside delivery can be arranged.
What does the lifetime warranty cover?
The Green Voyage lifetime structural warranty covers delamination, hull cracking, and structural failure resulting from manufacturing defects — not from impact damage, neglect, or modifications. It applies to the original purchaser and is non-transferable. Gunwales, seats, thwarts, and hardware carry a separate 5-year warranty.
Can I customize my canoe?
Yes. All composite canoes are available in 7 standard exterior gel coat colors, or in a custom color by request (additional lead time). Seat style, gunwale finish, and thwart configuration can be adjusted on most models. Heritage Classic canoes can be customized in virtually any aspect — rib spacing, canvas color, seat caning pattern, and hardware finish.
Do you offer repair services?
We repair Green Voyage canoes shipped to our Bend, Oregon workshop. We can also advise on third-party repair shops for customers who can't ship to us. Composite repairs, gunwale replacement, and seat refurbishment are the most common services. Contact us with photos of the damage for an estimate.
Is my deposit refundable?
Deposits are fully refundable within 7 days of payment. After 7 days, material and setup costs are non-refundable (typically 25–30% of the total). Once construction begins (usually 2–3 weeks after deposit), the deposit is fully non-refundable. We strongly encourage communication early if circumstances change — we're flexible and want to find solutions.
How do I care for my composite canoe?
Rinse after every use, especially in salt water. Dry before storage. Store out of direct UV (or use a UV cover). Wax gelcoat hulls twice per year with paste carnauba wax. Inspect annually for any scratches that have penetrated through the gelcoat. For wood components, apply tung oil or spar varnish once per season.
Can I test paddle before buying?
Yes — by appointment at our Bend, Oregon workshop and adjacent to the Deschutes River. We maintain demo hulls of all six models. Call or email to schedule. We also attend approximately 8 paddling events and trade shows per year where demo paddling is available — see our events calendar for upcoming dates.
Do you offer financing?
We partner with a third-party lender to offer financing for purchases over $1,500. Approved applicants can split payments over 12 or 24 months. Contact us for details and to initiate an application. We can typically provide an approval decision within 48 hours.
Safety on the Water
Always Wear a PFD
A personal flotation device (PFD) is required by law on all US waterways and is your most important safety item. Wear it — not just have it in the canoe.
Dress for the Water Temperature
Water temperature, not air temperature, determines how quickly hypothermia sets in. In water below 60°F, dress in a wetsuit or drysuit regardless of air temperature.
File a Float Plan
Always leave a float plan with someone onshore: your route, put-in and take-out, and expected return time. This is the single most important safety measure for remote paddles.
Check the Forecast
Wind is the primary hazard for open-water canoe paddlers. Check marine weather forecasts, not just terrestrial ones, for open lake paddling.